Customer Success
From onboarding and during the full cycle of your journey as our cloud customer, you will be assigned a dedicated customer success person to serve as your one focal point in the organization. Your customer success manager will take care of all your needs, ensuring smooth communication, proactive issue resolution, and continuous optimization of your cloud experience. They work closely with you to understand your business goals and align our services to help you achieve them. With regular check-ins, performance reviews, and strategic guidance, your success manager becomes an extension of your team, committed to your long-term success in the cloud.
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Managed Account
You're never alone to manage your cloud accounts again. We help to create and then manage all definitions, user management, and accessibility with your own customer portal where you will have a single transparent view for all your Azure cloud account needs. Our managed account service includes comprehensive user access control, role-based permissions, billing management, subscription organization, and resource governance. We ensure your cloud environment is properly structured, secure, and compliant with your organizational policies. Through our intuitive portal, you gain real-time visibility into your cloud spending, resource utilization, and account health, empowering you to make informed decisions quickly and efficiently.
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Azure Relationship Management
Microsoft Azure relationships are complex with their own programs, functions, policies, and support needs. We serve as your representative with Microsoft so your needs are always taken care of, and to ensure that you get the most out of your Azure cloud. Our team maintains direct relationships with Microsoft account managers, technical specialists, and program teams to advocate for your interests. We help you navigate Azure's partner programs, access exclusive benefits, participate in early access programs, and leverage Microsoft's resources to accelerate your cloud initiatives. From license optimization to technical escalations, we handle the complexity of Microsoft relationships so you can focus on innovation.
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Cloud Support
We provide 24/7 cloud support to solve any Azure cloud-related issues within a given SLA. Our support team is available around the clock to address technical challenges, troubleshoot issues, and provide expert guidance whenever you need it. We provide basic tier (free) support for all customers, with a range of broader support service tiers to suit each client's needs and team size. Our support includes incident management, performance troubleshooting, configuration assistance, and proactive monitoring. With multiple support channels including phone, email, and chat, we ensure rapid response times and effective resolution of your cloud challenges, minimizing downtime and maximizing productivity.
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Workload Optimization
A critical aspect of cloud economics, we provide workload optimization support as part of our core service at no extra charge. We help every client technically review their workloads and provide optimization recommendations that can reduce your costs while maintaining your optimal quality of service. Our optimization process includes analyzing resource utilization, identifying idle or underutilized resources, rightsizing virtual machines, implementing auto-scaling strategies, and leveraging reserved instances or savings plans. We also review your architecture for performance bottlenecks and recommend improvements that enhance both efficiency and cost-effectiveness. Through continuous monitoring and periodic reviews, we ensure your cloud environment remains optimized as your needs evolve.
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Architecture Review
Our Cloud Architects provide a periodic review of your architecture to make sure that your solution is using the current best practices both technologically and for security. These comprehensive assessments evaluate your cloud infrastructure against Microsoft's Well-Architected Framework, examining reliability, security, cost optimization, operational excellence, and performance efficiency. We identify potential risks, recommend improvements, and provide detailed documentation of our findings. Our architects bring years of experience designing and implementing cloud solutions, offering valuable insights into emerging technologies and architectural patterns that can enhance your cloud environment. Whether you're planning a major migration or optimizing existing workloads, our architecture reviews provide the strategic guidance you need.
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Tailored Skilling Programs
Our skilling experts will analyze your team's skilling needs with you and provide suggested skilling programs tailored to your specific requirements. We provide an extensive range of on-site and virtual training for our clients on Azure technologies and best practices. Our training programs cover everything from Azure fundamentals to advanced topics like DevOps, security, data analytics, and AI/ML. We design custom curricula that align with your team's current skill levels and business objectives, ensuring practical, hands-on learning experiences. Through workshops, labs, and real-world scenarios, we empower your team to become proficient in Azure technologies, enabling them to build, deploy, and manage cloud solutions confidently and independently.
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